GENERAL CONTRACT TERMS AND CONDITIONS

Effective date of General Terms and Conditions: 2024.02.08.

1. WEB STORE DETAILS

2. WHAT DOES THIS DOCUMENT CONTAINE?

The content of the contract between the Customer and the Web Store (hereinafter referred to as the “Contract”)

(i) the individual conditions established between the Buyer and the Web Store during the purchase process

and

(ii) these General Terms and Conditions (hereinafter: “GTC”)

are determined together.

Accordingly, the GTC includes the following:

· important information and contact details of our company (the Web Store),

· the rights and obligations of you as a Customer and us as an Online Store,

· information related to the use of our Website and the ordering process (for example, registration, ordering process, whether the contract is in writing, the language of the contract, whether it will be filed, correction of data entry errors, binding offer and confirmation, etc.)

· certain rules on delivery deadlines,

· the liability rules,

· the delivery and payment terms,

· information about the right of withdrawal and the conditions for exercising it,

· information about warranty, component warranty and product warranty,

· a detailed presentation of the legal enforcement options available to you.

Concepts

We have collected the definitions of the terms used in the GTC in full for you in Appendix I. For better understanding, we also define terms in some parts of the main text.

Technical information, mandatory disclosures

You can find the technical information necessary for using the Website, as well as other information required by law, which is not included in the GTC, on the Website.

3. APPLICABLE LEGISLATION

The law governing the Contract is the laws of Hungary. We have listed the most important laws so that you can verify your rights first-hand and from a completely authentic source:

· Act CLV of 1997 on Consumer Protection

· Act LXXVI of 1999 on Copyright

· Act CVIII of 2001 on certain issues of electronic commerce services and services related to the information society

· Government Decree 151/2003. (IX.22.) on the mandatory warranty for durable consumer goods

· Act CXX of 2011 on the right to informational self-determination and freedom of information

· Act V of 2013 on the Civil Code (especially Book Six)

· Government Decree 45/2014. (II.26.) on the detailed rules of contracts between consumers and businesses

· Government Decree 373/2021. (VI. 30.) on the detailed rules for contracts between consumers and businesses for the sale of goods, the provision of digital content and the provision of digital services

· Decree 19/2014. (IV.29.) of the Ministry of the Interior on the procedural rules for handling warranty and guarantee claims regarding goods sold under a contract between a consumer and a business

· REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Regulation 95/46/EC

· REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 28 February 2018 on combating unjustified geo-blocking and other forms of discrimination based on the customer's nationality, place of residence or place of establishment within the internal market and amending Regulations (EC) No 2006/2004 and (EU) No 2017/2394 and Directive 2009/22/EC

4. INTRODUCTION

Welcome to the website operated by us (hereinafter referred to as the “Website”).

Language of the Contract

The language of the Contract is Hungarian.

Basic information: who makes an offer and who accepts it?

The information provided on the Website does not constitute an offer to conclude a contract on the part of the Web Store. In the case of orders subject to these GTC, you are considered the offeror under the law, the Web Store accepts your offer and thus the contract is concluded between us.

Basic information: is the contract between us in writing?

An order placed through the Website is not considered a written legal statement, but rather a statement made by implied conduct, so the contract concluded electronically between you and the Web Store is not considered a written contract, they are not filed by the Web Store, so they cannot be accessed or viewed subsequently.

Placing an order, conclusion of a contract

Orders can only be placed electronically. Orders cannot be placed by fax, telephone, e-mail, or mail, and the Web Store cannot fulfill orders received in this manner.

By your indicative behavior when using the Website (e.g. checking a checkbox and/or clicking a button to place an order), you acknowledge and accept the contents of these GTC and the specific conditions applicable to the purchase of specific Product(s).

Code of Conduct

The Web Store does not comply with the provisions of the Code of Conduct.

5. DETAILED PURCHASE TERMS AND CONDITIONS

Registration

Registration is not a requirement for purchasing on the Website.

If registration is possible on the Website, the following rules apply:

· You can register by clicking on the "Register/I am registering" or similar button and providing an email address and other data (further details in the Data Protection Notice).

· After successful registration, you can log in to your user account by entering your login details on the login interface.

· You have the right to request the deletion of your registration in the manner specified on the Website (e.g. in your user account or by sending a message to our contact email address). After receiving the message, the Web Store is obliged to immediately ensure the deletion of your registration. Your user data will be removed from the system immediately after deletion. However, this does not affect the retention of data and documents related to orders already placed, and does not result in the deletion of this data. After removal, there is no longer any possibility to restore the data.

· You are solely responsible for keeping your user access data (especially your password) confidential. If you become aware that an unauthorized third party has gained access to the password you provided during registration, you must change your password immediately, and if it is suspected that the third party is misusing the password in any way, you must simultaneously notify the Web Store.

· You agree to update the personal information provided during registration as necessary to ensure that it is up-to-date, complete and accurate.

Order process

Product learning, selection, display of products

You have the opportunity to browse the Products on the Website, which are presented to you according to different aspects. By clicking on the name of the product category, the list of Products included in it will appear. By clicking on the name or photo of the Products, you can find out about the essential features, detailed characteristics and price of the Product.

By displaying the illustrations, photographs and product photos in the web store, we continuously strive to ensure that the photos in the web store are as lifelike as possible. Nevertheless, it is possible that the colors of the illustrations, photographs and product photos may appear differently to the human eye than on IT devices. The differences may also depend on the color resolution, color display method, and lighting conditions of the computer or other device you use. The Web Store does not assume any responsibility for these differences.

"Cart" functions

If you like any Product, you can place the Product(s) in your virtual cart by clicking on the button/word labeled "Add to Cart" or a similar one, which is a kind of "anteroom" for the order.

You can view the contents of the cart by clicking on "Cart Contents", "Cart" or a similar label/button, or on the cart icon (drawing).

You can reduce, increase or delete the Product(s) from the cart as you wish before finalizing the order.

What steps do you need to take to start an order?

To submit your order, you must provide your name, billing and shipping information by completing the web form on the Website and select the desired shipping and payment method from the available options. If there is a registration option on the Website and you have already registered on our Website and logged in to your account, our system may have pre-populated some of your information for your convenience.

What do you recommend I do before sending the order? (data check/correction)

Before finalizing your order, you can check all your previously entered data, the Product(s) you wish to order, and their quantity using a summary page. If you have noticed any data entry errors, be sure to correct them in the data you have entered. If you would like to change any content element of the cart or your data before final submission, you can still do so using the technical methods provided by the Web Store (e.g. the “Back” label/button or the left arrow).

Sending the order and incurring your payment obligation

If you are convinced that the information you have provided is correct and that the contents of the cart correspond to the Products you wish to order, then after accepting these GTC (ticking the checkbox), you can finally send your order to the Web Store by clicking on the "" or similar button, which will create a payment obligation for you.

Important information regarding product prices

The purchase price of the Products displayed on the Website is indicated including general sales tax and other public charges (gross), in accordance with the VAT rate of the Product and the regulations regarding the tax liability of the Web Store. The purchase price indicated next to the Products does not include the cost of delivery. The price of the Products is indicated in Hungarian forints (Ft). The total amount to be paid includes all costs, including the delivery fee, based on the order summary and confirmation letter.

Order confirmation process

A contract between you and the Web Store can be formed in the following ways. The way in which our contract is formed from the two following options is stated in the information we provide on the Website and in the emails we send.

1. An automatic technical confirmation email and a second contract creation email

After you submit your order to us on the Website, you will receive two emails from us.

The first email is an automatic confirmation email informing you that your order has been received in the system. This is a technical system message containing the data you provided (order ID, order date, list of Products ordered, quantity, Product price, shipping cost and total amount to be paid).

If you find that the automatic confirmation email contains your details incorrectly, you must notify us of this fact immediately by email, along with providing the correct details. If the automatic confirmation email does not arrive in your email account within 24 hours, please contact us, as it is possible that your order has not been received in our system for technical reasons.

The second e-mail (no longer an automatic, technical system message) contains the Web Store's contractual (i.e. accepting your offer/order) statement, which confirms the feasibility of the order within 48 hours of the date of submission of your order. The e-mail accepting the offer is considered acceptance of the offer made by you by the Web Store, which creates a contract between you and the Web Store.

The contract for the purchase of a Product concluded online between you and the Web Store is considered an electronically concluded contract. Based on the purchase contract, the Web Store is obliged to transfer ownership of the item, and you are obliged to pay the purchase price and take delivery of the item.

2. We will send you an email after your order has been received.

After you have submitted your order to us on the Website, you will receive an email from us containing:

a) the automatic confirmation in which we inform you that your order has been received in the system and contains the data you provided (order ID, order date, list of ordered Products, quantity, price of the Product, shipping costs and the total amount to be paid).

If you find that the confirmation contains your details incorrectly, you must inform us immediately by e-mail, including the correct details. If our confirmation and contract-forming e-mail does not arrive in your e-mail account within 24 hours, please contact us, as it is possible that your order has not been received in our system for technical reasons.

b) the Web Store's contractual statement (i.e. accepting your offer/order), which confirms the ability to fulfill the order no later than 48 hours from the time your order was submitted.

Formation of a contract, content of the contract

When is the contract between you and the Web Store concluded?

The offer acceptance e-mail from the Web Store constitutes acceptance of the offer made by you, which creates a contract between you and the Web Store at the time when the e-mail containing our contractual statement becomes available in your electronic mail system.

What type of contract is the Contract concluded between you and the Web Store?

The contract for the purchase of a Product concluded online between you and the Web Store is considered an electronically concluded purchase contract. Based on the purchase contract, the Web Store is obliged to transfer ownership of the item, and you are obliged to pay the purchase price and take delivery of the item.

Offer binding

You are exempt from the obligation to make an offer if you do not receive a confirmation email from the Web Store regarding your order, i.e. the acceptance (fulfillment) of your offer, without delay, but no later than within 48 hours.

The order and its confirmation are considered to have been received by the Web Store or you when it becomes available to the recipient.

If the confirmation does not arrive on time because you provided an incorrect e-mail address during registration, or you are unable to receive messages due to the storage space belonging to your account being full, the Web Store excludes liability for the failure of your order and the failure to conclude the contract.

If you have already sent your order to the Web Store and notice an error in the data in the confirmation email, you must notify the Web Store within 1 day to avoid the fulfillment of unwanted or incorrect orders.

Wrong price

We take the greatest possible care when displaying the price and description of the Products. However, it may happen that we display a price that is significantly different from the normal market price of the Product (discount) and/or display an unrealistic price due to an IT device/software error.

A clearly incorrect price can be any of the following three cases:

· The Web Store displays a price of HUF 0 for one or more Products,

· the Web Store displays a discounted price for one or more Products, but the price is not reduced in accordance with the actual amount of the discount,

· without the intention of an actual price reduction, the Web Store incorrectly displays a price that is lower than the discounted market price level for one or more Products.

In such cases, the Web Store is entitled to:

a) does not accept (rejects) your offer with content that differs from the contractual will of the Web Store (at an unrealistically low price)

AND

b) at its option, it will issue you a call for bids at a price that corresponds to its actual contractual intention (you are not obliged to place a new order with us at this new price),

OR

c) or the bidding process started at the wrong price is deemed to have been concluded unsuccessfully and the contract is not concluded.

We consider it important to emphasize that when assessing commercial practices, the basis should be the behavior of a consumer who acts reasonably informed and with the attention and caution generally expected in the given situation.

The Web Store therefore assumes that the Customer, when ordering, acts in accordance with what can be expected of a conscious consumer, i.e. is aware of the properties, characteristics and market price level of the Product to be ordered, including if the price of the Product indicated by the Web Store is obviously too low.

Invoice

The Web Store will issue an invoice for your purchase and will send the invoice to you by email and/or place it in the package.

The Web Store will issue you an electronic invoice and you agree to this by accepting the GTC.

Payment methods

You can pay for the purchase price of the Products you have selected using a variety of payment solutions. The set of payment solutions available to you changes from time to time. We will inform you about the currently available payment solutions in several places on the Website (e.g. with icons) and when ordering a specific Product. Here we provide you with general information about the payment solutions.

The total amount of the order can be paid using the following payment methods:

Payment by bank card: if you can choose the option of prepayment by bank card among the payment methods, you can pay securely with your bank card in the system of the financial service provider contracted with the Web Store.

The webshop's card payment service is provided by Barion's online payment solution. The bank card details are not passed on to the merchant. The service provider, Barion Payment Zrt., is an institution under the supervision of the Hungarian National Bank, its license number: H-EN-I-1064/2013

Online payments are free of charge for cardholders.

Bank transfer: You can also pay for your order by bank transfer before the delivery or receipt of the Product(s). Before initiating the bank transfer, please wait until the Web Store confirms your order and sends you the necessary transfer instructions. For security reasons, check the Web Store's bank account number against the bank account information provided in point 4.

Cash payment: In case of personal collection, you can also pay in cash.  

The Online Store does not apply different conditions to the payment transaction - with regard to the payment methods it accepts - for reasons related to the Buyer's citizenship, place of residence or place of establishment, the place of account management of the payment account, the place of establishment of the payment service provider or the place of issue of the cash-substitute payment instrument within the Union.

Detailed payment solutions are included in our Appendix I.

Shipping conditions

General information

The Products you have selected can be ordered with various delivery methods and at prices that vary from time to time, and in some cases you will find them at constantly changing prices as part of a promotion. We will inform you about the currently available delivery methods and their prices and other conditions when ordering a specific Product. Here in the GTC we only provide you with general information about the delivery conditions. In Annex II. and during the specific ordering process, we will provide further information about the detailed delivery conditions related to each delivery method.

Methods of receipt

a) Home delivery

In the case of home delivery, please provide a delivery address where you are available during the day.

If you are not at the specified delivery address at the specified time and the package fails to be collected, the courier will leave a notification at one of the contact details provided. Using the number on the notification, you can provide or agree on a new delivery address and time with the courier service. The courier service will attempt to deliver the ordered Products 1 more time.

The courier service will therefore attempt delivery a total of two times, however, if the 2nd delivery is also unsuccessful - for reasons attributable to you - then the Web Store will only attempt the 3rd delivery again if you have already paid the order price to the Web Store by bank transfer and the purchase price has been credited to the Web Store's account.

The Web Store reserves the right to deliver the Products included in an order at the same time and does not undertake partial deliveries.

b) Personal collection/collection point

If we provide you with personal collection or other parcel machine collection options for the collection of the ordered Products, among the options specified during the order, then the Product you purchased can be collected from that time at the specified collection point. Before collection, please wait for an email or SMS confirming the possibility of collection, which will be sent to you by the Web Store or its representative.

Information regarding product receipt

If possible, upon receipt of the Product(s), you are required to inspect the packaging for damage. If you notice any damage to the packaging and/or the Product(s), ask the courier to make a report and/or contact us immediately. With the exception of warranty claims detailed in point 7, we will not accept subsequent and/or unreported complaints.

Delivery time

The Web Store is obliged to make the Product available to the Consumer (deliver it) without delay after the conclusion of the contract, on average within 5-8 days, but no later than thirty days.

The specific delivery deadline is always included in the confirmation sent by the Web Store.

The Web Store will hand over your order to the courier service as soon as possible, depending on the type of Product(s) ordered. The actual delivery time may differ depending on the chosen method. The Web Store and/or the courier company will notify you in advance of the delivery date by e-mail and/or text message.

In the event of a delay by the Online Store, the Customer, who is a consumer (see Definitions in Appendix I), is entitled to set an additional deadline. If the Online Store fails to perform within the additional deadline, the Consumer is entitled to withdraw from the contract.

The Consumer is entitled to withdraw from the contract without setting an additional deadline if:

a) the Web Store refused to fulfill the contract

OR

b) the contract should have been performed at the specified performance time and not at any other time, as agreed by the Parties or due to the identifiable purpose of the service.

Linking delivery to payment terms

If you have not previously received the ordered Product (except for exercising the right of withdrawal), or the Product has been returned to the Web Store with an indication that you have not claimed it, the Web Store may make the fulfillment of the order conditional on the advance payment of the purchase price and shipping costs.

The Online Store has the right to withhold the delivery of the Product(s) until it is satisfied that you have successfully paid the price of the Product using the electronic payment solution (including in the case of a Product paid for by bank transfer, the purchase price is transferred in the currency of the Buyer's Member State and the

(i.e. the amount determined based on the purchase price and shipping fee is not received by the Web Store). The Web Store will call the Customer to supplement the purchase price if the price of the Product has not been paid in full.

Sales abroad

If, according to the terms and conditions stated on the Website, persons ordering from Hungary may request delivery of the Product to Hungary and/or to the territory of any European Union member state, persons ordering from outside Hungary may also request this option. This means that we do not discriminate against individual customers based on their geographical location.

If the Web Store also delivers orders abroad within the European Union (EU) as described above, then the provisions of these GTC shall also apply to foreign orders, provided that, in the interpretation of this point, the Customer

· a Consumer is considered to be a citizen of an EU member state or resident in an EU member state, or

· an enterprise that has a place of business in a Member State and purchases goods or services within the European Union exclusively for end use.

The content on the Website and our correspondence and other communications with you are mainly in Hungarian, and we are not obliged to correspond/telephone with the Customer in the language of the Customer's choice.

Transfer of risk of damage

If the Buyer qualifies as a Consumer (see definitions in Annex I) and the Online Store undertakes to deliver the Product(s) to the Consumer, the risk of damage shall pass to the Buyer when the Buyer or a third party designated by the Buyer takes possession of the Product(s). The risk of damage shall pass to the Buyer upon handover to the carrier, if the carrier has been commissioned by the Buyer, provided that the carrier has not been recommended by the Online Store.

6. INFORMATION ON THE RIGHT OF WITHDRAWAL AND RULES FOR EXERCISING THE RIGHT OF WITHDRAWAL

The Consumer's right of withdrawal

Important information: the rights listed in this section are granted to Customers who are consumers (hereinafter: “Consumer” – see also the Definitions in Annex I). Accordingly, companies, institutions, public bodies, etc. (legal entities) may not exercise the right of withdrawal as set out below.

Pursuant to Section 20 of Government Decree 45/2014 (II. 26.), the Consumer is entitled to the following in the event of a contract for the sale of the Product:

a) Product,

b) when providing multiple Products, the last product provided,

c) in the case of a product consisting of several lots or pieces, the last lot or piece supplied,

d) if the Product is to be provided regularly within a specified period, the first service,

to withdraw from the contract without giving any reason within fourteen (14) days from the date of receipt by the Consumer or a third party other than the carrier indicated by the Consumer.

The Consumer may also exercise his right of withdrawal between the date of conclusion of the contract and the date of receipt of the Product.

Exclusion of the Consumer's right of withdrawal

The Consumer is not entitled to the right of withdrawal in the following cases:

a) in the case of a contract for the provision of a service, after the performance of the entire service, if the undertaking has commenced the performance with the express prior consent of the consumer and the consumer has acknowledged that he will lose his right of termination after the performance of the entire service;

b) in respect of a product or service whose price or fee cannot be influenced by the financial market undertaking, it depends on its possible fluctuations even during the period specified in Section 20(2);

(c) in the case of a non-prefabricated product which has been manufactured to the consumer's instructions or at his express request, or in the case of a product which has been clearly tailored to the consumer;

d) for products that are perishable or have a short shelf life (e.g. fresh food, hot food);

e) in respect of a closed product that cannot be returned after opening after delivery for health or hygiene reasons. The Web Store cannot be expected to take back such products if the Consumer has already opened the packaging directly protecting the product and/or has started using it for its intended purpose, since in such a case it cannot be ruled out that the product has come into contact with the human body or body fluids or bacteria, so the hygienic or health quality of the product can no longer be guaranteed. If the Consumer has not yet started using these products subject to the exception rule, i.e. has not yet opened the packaging directly protecting the product, he may exercise his right of withdrawal in accordance with the general rules.

f) in respect of a product which, by its nature, is inseparably mixed with other products after delivery;

g) in respect of an alcoholic beverage whose actual value depends on market fluctuations in a way that cannot be influenced by the undertaking, and whose price was agreed upon by the parties when concluding the sales contract, but the contract is only fulfilled after the thirtieth day from the conclusion;

h) in the case of a business contract where the business visits the consumer at the express request of the consumer to carry out urgent repair or maintenance work;

i) in respect of the sale and purchase of sealed audio or video recordings and copies of computer software, if the consumer has opened the packaging after delivery;

j) with regard to newspapers, magazines and periodicals, with the exception of subscription contracts;

k) in the case of contracts concluded at public auction;

l) in the case of a contract for the provision of accommodation, other than housing services, transport, car rental, catering or services related to leisure activities, if a deadline or time limit specified in the contract has been stipulated;

m) with regard to digital data content provided on a non-tangible data carrier, if the business has commenced performance with the express prior consent of the consumer and, at the same time as this consent, the Consumer has declared his acknowledgement that he will lose his right of termination after commencement of performance.

If the Consumer nevertheless wishes to exercise his right of withdrawal, he must send a clear statement of his intention to withdraw (for example, by post or by electronic mail) to the Web Store using the contact details provided in Section 4 of these GTC. For this purpose, the Consumer may also use the sample withdrawal statement attached to the order confirmation e-mail or available in Annex IV at the end of these GTC.

Rules of procedure for exercising the right of withdrawal

When is the exercise of the right of withdrawal considered valid?

In the case of a written withdrawal, it shall be deemed to have been made within the deadline if the Consumer sends his/her declaration to the Web Store within 14 calendar days (even on the 14th calendar day). If the Consumer sends his/her declaration of withdrawal by post, the date of posting, if by e-mail, the time of sending the e-mail shall be taken into account by the Web Store for the purpose of calculating the deadline. We recommend that the Consumer send his/her letter by registered mail so that the date of posting can be credibly proven, with particular regard to the following (burden of proof).

Which party has the burden of proof?

The Consumer is responsible for proving that he/she exercised his/her right of withdrawal in accordance with the provisions set out in this section (section 6).

What should the Web Store do after the Consumer has exercised their right of withdrawal?

The Online Store is obliged to confirm the receipt of the Consumer's withdrawal statement by e-mail within a reasonable time limit, especially if the Consumer submitted his withdrawal statement in the manner provided on the Website (for example, via a web form).

What should the Consumer do after sending his/her withdrawal statement?

In the event of withdrawal, the Consumer is obliged to return the ordered Product to the return address indicated by the Web Store on the Website without undue delay, but no later than 14 days from the date of notification of his/her withdrawal. The deadline is deemed to have been met if the Consumer sends (posts or hands over to the courier ordered by him/her) the Product before the 14-day deadline expires.

Who bears the cost of return shipping?

The cost of returning the Product to the Web Store address is borne by the Consumer, unless the Web Store has agreed to bear these costs. However, the Web Store does not undertake to handle the return shipment or its costs from the Consumer. The Web Store does not accept packages returned by cash on delivery or courier. Apart from the cost of returning the Product, the Consumer is not charged any other costs in connection with the withdrawal.

The Consumer may be liable for the decrease in value of the Product in the event of withdrawal.

The Consumer may only be held liable for any depreciation in the Product if it is due to use exceeding that necessary to establish the nature, properties and functioning of the Product. The Online Store may therefore demand reimbursement of any depreciation in the Product or its reasonable costs resulting from use exceeding that necessary to establish the nature, properties and functioning of the Product.

How long does the Web Store have to refund the purchase price and what elements of it in the event of the Consumer's withdrawal?

If the Consumer withdraws from the contract, the Web Store will immediately, but no later than within 14 days of receipt of the Consumer's declaration of withdrawal, refund all consideration paid by the Consumer (Product price), including the shipping (delivery) costs, except for additional costs incurred due to the Consumer choosing a shipping method other than the cheapest standard shipping method offered by the Web Store.

When do we withhold the refund amount?

The Web Store is entitled to withhold the refund until the Product has been received back or the Consumer has provided credible proof that it has been returned: of the two, the Web Store will take into account the earlier date.

How do we pay the Consumer the refund amount?

During the refund, the Web Store uses the same payment method as the payment method used during the original transaction, unless the Consumer expressly consents to the use of another payment method, for example, by providing the bank account number and the name of the beneficiary in the withdrawal statement. The Consumer will not be charged any additional costs as a result of using such a refund method.

The fastest and safest way to get your money back is by bank transfer, so we definitely recommend choosing a bank transfer when canceling. If you would like your refund to be transferred to a bank account as quickly as possible, please don't forget to provide us with your bank account number in your cancellation statement or (electronic) letter.

How do we inspect the returned package in case of cancellation or exchange?

After the package arrives at our company, the unpacking of the package and the inspection of the returned product will be recorded with a video camera. This is necessary to avoid any possible misunderstandings later (for example, that the returned product was damaged, used, dirty, or incomplete).

7. INFORMATION ON MATERIAL WARRANTY, PRODUCT WARRANTY AND GUARANTEE

Information on the various warranty rights, product warranty and guarantee can be found in Appendix VI.

8. HOW CAN YOU EXERCISE YOUR RIGHTS?

REMEDIES

Complaints handling

When can you make a complaint?

You may file a complaint with the Web Store regarding the conduct, actions or omissions of the Web Store and any person acting in the interest or on behalf of the Web Store that are directly related to the distribution or sale of the Product(s) to you.

How can you make a complaint?

You can make your complaint either verbally or in writing.

Where can you file a complaint?

You may submit your consumer complaints regarding the Product or the sales activities of the Web Store primarily directly through the contact details specified in Section 4.

Verbal complaint

Rules for investigating oral complaints

The Web Store is obliged to immediately investigate any verbal complaint made over the phone and, if possible, remedy it as necessary. If you do not agree with the handling of the complaint or if immediate investigation of the complaint is not possible, the Web Store will record the complaint.

Rules for the protocol

In the event of a verbal complaint made by telephone or using other electronic communication services, the Web Store will send you a copy of the minutes at the latest simultaneously with the substantive response - within 30 days at the latest.

The Web Store is obliged to keep a copy of the complaint report for three years from the date of the complaint and present it to the supervisory authorities.

The Web Store assigns a unique identifier to a complaint recorded by telephone or other means of communication, which simplifies retrieval of the complaint later.

In some cases, when processing an oral complaint, the Web Store will act according to the rules applicable to written complaints.

Written complaint

The Web Store will respond to the complaint received in writing within 30 days and will take steps to communicate it.

If the complaint is rejected, the Web Store will inform you of the reason for the rejection. If the complaint is rejected, the Web Store is obliged to inform you in writing of which authority or conciliation body you can initiate proceedings with your complaint – depending on its nature. The information must also include the seat, telephone and internet contact details, and mailing address of the competent authority or the conciliation body at your place of residence or stay. The information must also include whether the Web Store will use the conciliation body procedure to resolve the consumer dispute.

Other enforcement options

If a potential consumer dispute between the Web Store and the Customer is not resolved during negotiations with the Web Store, the Customer, who is a consumer, may contact the conciliation body competent according to his/her place of residence or stay and initiate the body's proceedings, or may also contact the conciliation body competent according to the registered office of the Web Store, and the following legal enforcement options are open to the Customer:

· Conciliation board procedure

· Filing a complaint with the consumer protection authority

· Dispute resolution procedure through the EU online dispute resolution platform

· Initiation of legal proceedings

Details:

Filing a complaint with the consumer protection authority

If you notice a violation of your consumer rights, you can file a complaint with the consumer protection authority competent for your place of residence. After assessing the complaint, the authority decides to conduct a consumer protection procedure. The consumer protection authority acts upon request or ex officio, thereby examining the market conduct of the Web Store from a consumer protection perspective. However, your individual case will be resolved by the conciliation body, i.e. in this case, the consumer protection authority will transfer the applicant's case to the conciliation body.

Dispute resolution procedure via the European Union's online dispute resolution platform https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=HU

In the event of a consumer dispute related to an online purchase contract, it is possible for consumers to settle their disputes related to online purchases, even cross-border ones, electronically by submitting an electronic complaint via the online platform available via the link above.

All that is required is for the consumer to register on the online platform available at the link above, fill out an application in full, and then submit it electronically to the conciliation body via the platform. This way, consumers can easily enforce their rights despite the distances.

The law designated government offices as general consumer protection authorities. Contact details for government offices: https://www.kormanyhivatal.hu/hu/elerhetosegek

Initiation of conciliation proceedings

Contact information for conciliation bodies: http://www.bekeltetes.hu/index.php?id=testuletek

If the Web Store rejects the Consumer's complaint, the Consumer is also entitled to contact the conciliation body competent for his/her place of residence or stay. The condition for initiating the conciliation body's proceedings is that the Consumer attempts to resolve the dispute directly with the Web Store.

For the purposes of the rules governing the conciliation body, a consumer is also a civil society organization, church, condominium, housing cooperative, micro, small and medium-sized enterprise under a separate law that buys, orders, receives, uses, or makes use of goods, or is the recipient of commercial communication or offers related to the goods.

The conciliation body is responsible for the out-of-court settlement of consumer disputes. The conciliation body is responsible for attempting to reach an agreement between the Online Store and the Consumer for the purpose of settling the consumer dispute. If this is unsuccessful, it will make a decision on the matter in order to ensure the simple, fast, efficient and cost-effective enforcement of consumer rights. At the request of the consumer or the Online Store, the conciliation body will advise on the rights of the consumer and the obligations incumbent on the Consumer.

The conciliation board proceedings are initiated at the request of the Consumer. The request must be submitted in writing to the chairman of the conciliation board. The requirement of being in writing may be met by letter, telegram, teletypewriter or fax, or by any other means that allows the recipient to permanently store the data addressed to him for a period appropriate to the purpose of the data and to display the stored data in an unchanged form and content.

The application must include:

· the consumer's name, place of residence or place of stay,

· the name, registered office or relevant location of the company involved in the consumer dispute,

· if the consumer requests the designation of the body instead of the competent conciliation body,

· a brief description of the consumer's position, the facts supporting it and their evidence,

· a statement from the consumer that the consumer has attempted to resolve the dispute directly with the business concerned

· the consumer's statement that no other conciliation body has initiated proceedings in the case, no mediation proceedings have been initiated, no claim has been filed or a request for the issuance of a payment order has been submitted,

· a motion for the board's decision,

· the consumer's signature.

The application must be accompanied by the document or its copy (extract) the content of which the Consumer refers to as evidence, in particular the written statement of the Web Store rejecting the complaint, or, failing that, by other written evidence available to the Consumer about the attempt at the required negotiation. If the Consumer acts through an authorized representative, the authorization must be attached to the application.

The Web Store is obliged to cooperate during the conciliation board procedure. In case of violation of this, the consumer protection authority has jurisdiction. Mandatory fines are applicable against the illegal behavior of the Web Stores, there is no possibility of waiving this, and it cannot be ignored even in the case of small and medium-sized enterprises.

The amount of the fine may range from 15 thousand forints to 500 thousand forints for small and medium-sized enterprises, while for non-small and medium-sized enterprises with an annual net sales revenue exceeding 100 million forints subject to the Accounting Act, it may range from 15 thousand forints to 51% of the enterprise's annual net sales revenue, but up to a maximum of 500 million forints.

Within the framework of the procedure, it is obliged to send its response to the conciliation body and to ensure the participation of the person authorized to conclude a settlement at the hearing. If the registered office or premises of the Web Store are not registered in the county of the chamber operating the territorially competent conciliation body, the enterprise's obligation to cooperate extends to offering the possibility of concluding a written settlement in accordance with the consumer's needs.

The conciliation board attempts to reach an agreement between the consumer and the business, and in the absence of such an agreement, it decides on the case. It is important that the customer can only contact the board in relation to the performance of his contract, i.e. his individual legal dispute, and not in other matters falling within the competence of the consumer protection authority (e.g. deception, price display, etc.), in which case the conciliation board will transfer the case to the consumer protection authority.

Contact details of the respective territorially competent Conciliation Bodies:

If any of the contact information has changed, you can view the latest contact information at the following link: http://www.bekeltetes.hu/index.php?id=testuletek

Baranya County Conciliation Board

Address: 7625 Pécs, Majorossy I. u. 36.

Phone number: 06-72-507-154 Fax: 06-72-507-152

Email: info@baranyabekeltetes.hu

Bács-Kiskun County Conciliation Board

Address: 6000 Kecskemét, Árpád krt. 4.

Phone number: 06-76-501-500; 06-76-501-525, 06-76-501-523

Fax: 06-76-501-538

Email: bekeltetes@bacsbekeltetes.hu;

Website: www.bacsbekeltetes.hu

Békés County Conciliation Board

Address: 5600 Békéscsaba, Penza ltp. 5.

Phone number: 06-66-324-976

Fax: 06-66-324-976

Email: bekeltetes@bmkik.hu

Borsod-Abaúj-Zemplén County Conciliation Board

Address: 3525 Miskolc, Szentpáli u. 1.

Phone number: 06-46-501-091; 06-46-501-870 Fax: 06-46-501-099

Email: bekeltetes@bokik.hu

Budapest Conciliation Board

Address: 1016 Budapest, Krisztina krt. 99. 3rd floor.

310.

Phone number: 06-1-488-2131

Fax: 06-1-488-2186

Email: bekelteto.testulet@bkik.hu

Csongrád County Conciliation Board

Address: 6721 Szeged, Párizsi krt. 8-12.

Phone number: 06-62-554-250/118

Fax: 06-62-426-149 Email: bekelteto.testulet@csmkik.hu

Fejér County Conciliation Board

Address: 8000 Székesfehérvár, Hosszúsétáter 4-6.

Phone number:06-22-510-310

Fax: 06-22-510-312

Email: fmkik@fmkik.hu

Győr-Moson-Sopron County Conciliation Board

Address: 9021 Győr, Szent István út 10/a.

Phone number: 06-96-520-217 Fax: 06-96-520-218

Email: bekeltetotestulet@gymskik.hu

Hajdú-Bihar County Conciliation Board

Address: 4025 Debrecen, Vörösmarty u. 13-15.

Phone number: 06-52-500-710

Fax: 06-52-500-720

Email: bekelteto@hbkik.hu

Heves County Conciliation Board

Address: 3300 Eger, Faiskola Street 15.

Phone number: 06-36-429-612

Fax: 06-36-323-615

Email: hkik@hkik.hu

Jász-Nagykun-Szolnok County Mediation Board

Address: 5000 Szolnok, Verseghy park 8. 3rd floor, rooms 305-306.

Phone number: 06-56-510-621, 06-20-373-2570

Fax: 06-56-510-628

Email: bekeltetotestulet@jnszmkik.hu

Komárom-Esztergom County Conciliation Board

Address: 2800 Tatabánya, Main Square 36.

Phone number: 06-34-513-027

Fax: 06-34-316-259

Email:bekeltetes@kemkik.hu

Nógrád County Conciliation Board

Address: 3100 Salgótarján, Alkotmány Street 9/A.

Phone number: 06-32-520-860

Fax: 06-32-520-862

Email: nkik@nkik.hu

Pest County Conciliation Board

Address: 1119 Budapest, Etele út 59-61. 2nd floor, room 240.

Mailing address: 1364 Budapest, P.O. Box: 81

Phone number: 06-1-269-0703

Fax: 06-1-474-7921

Email: pmbekelteto@pmkik.hu

Somogy County Conciliation Board

Address: 7400 Kaposvár, Anna u.6.

Phone number: 06-82-501-026

Fax: 06-82-501-046

Email: skik@skik.hu

Szabolcs-Szatmár-Bereg County Conciliation Board

Address: 4400 Nyíregyháza, Széchenyi u. 2.

Phone number: 06-42-311-544

Fax: 06-42-311-750

Email: bekelteto@szabkam.hu

Tolna County Conciliation Board

Address: 7100 Szekszárd, Arany J. u. 23-25. 3rd floor

Phone number: 06-74-411-661

Fax: 06-74-411-456

Email: kamara@tmkik.hu

Vas County Conciliation Board

Address: 9700 Szombathely, Honvéd Square 2.

Phone number: 06-94-312-356

Fax: 06-94-316-936

Email: vmkik@vmkik.hu

Veszprém County Conciliation Board

Address: 8200 Veszprém, Radnóti Square, 1st floor, room 116.

Phone number: 06-88-429-008

Fax: 06-88-412-150

Email: bekelteto@veszpremikamara.hu

Zala County Conciliation Board

Address: 8900 Zalaegerszeg, Petőfi u. 24.

Phone number: 06-92-550-513

Fax: 06-92-550-525

Email: zmbekelteto@zmkik.hu

The Web Store is obliged to cooperate during the conciliation board procedure.

Initiation of legal proceedings

If the Customer does not contact a conciliation body or the procedure has not led to a result, he/she may, in order to resolve the legal dispute, apply to court in civil proceedings in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure. The lawsuit must be initiated with a statement of claim. The statement of claim must be accompanied by all documents and copies thereof, the content of which the Customer refers to as evidence.

The following information must be included in the claim:

· the court in question;

· the names, residences and legal positions of the parties and their representatives;

· the right sought to be asserted, by presenting the facts on which it is based and the evidence thereof;

· the data from which the jurisdiction and competence of the court can be established;

· a firm request for a court decision.

9. OTHER PROVISIONS

Responsibility

The Customer may use the Website and the webshop interface solely at his/her own risk and accepts that the Webstore is not liable for any damages arising during use, beyond the liability for breach of contract caused intentionally or by a criminal act, or for damage to life, physical integrity or health.

The Customer is obliged to ensure that when using the Website, he does not directly or indirectly violate the rights of third parties or the law.

The Web Store is entitled, but not obliged, to check the content (e.g. comments) that the Customer may make available when using the Website, and the Web Store is entitled, but not obliged, to search for signs of illegal activity in relation to the published content and does not assume any liability for such.

The pages of the Web Store may contain links that lead to the pages of other Web Stores. The Web Store is not responsible for the data protection practices and other activities of these service providers.

If the Customer notices objectionable content on the Website, please report it to the Web Store immediately. If the Web Store finds the report to be well-founded in its good faith, it is entitled to immediately delete or modify the information.

Copyright and the consequences of its infringement

The entire Website, its graphic elements, text, articles and technical solutions written in blog posts and elements of the service are protected by copyright or other intellectual property rights. The Web Store is the copyright holder or authorized user of all content, any copyrighted work or other intellectual property rights displayed on the Website and in the provision of services available through the Website (including, among others, all graphics, photos and other materials, the layout and editing of the Website interface, the software and other solutions used, ideas and implementations).

Saving or printing the content of the Website and its parts on physical or other data media is permitted only for private use or with the prior written consent of the Web Store.

In the event of the use of the content specified above without a license, the Web Store is entitled to demand a penalty and/or damages. The penalty is HUF 1,000 per word and HUF 5,000 per image. The Web Store uses the assistance of a notary to document copyright infringement. The notary is entitled to certify infringements committed on the Internet, so copyright infringements recorded in the presence of a notary can be publicly verified.

In addition to the rights expressly set forth in these GTC, the use of the Website or any provision of the GTC does not grant the Customer any right to use or exploit any trade name or trademark appearing on the Website.

The Web Store reserves all rights to all elements of its service, with particular regard to the domain name, its subdomains, all other domain names occupied by the Web Store, its subpages, and its Internet advertising spaces. Any activity aimed at listing, organizing, archiving, hacking, or decrypting the source codes of the Web Store is prohibited, unless the Web Store has given separate written permission for this.

Without a separate agreement or the use of a service for this purpose, it is prohibited to modify, copy, add new data to, or overwrite existing data in the database of the Web Store by bypassing the interface or search engines provided by the Web Store.

Data and information provided by users

The Website user is fully responsible for the information he/she provides to the Web Store using the website, including its content, authenticity and any related copyrights. The Website user consents to the storage of the data and information provided by him/her, statistical analyses and other business purposes - not violating the protection of personal data - in any form and by any current or future means, including all Content, audio and video content that you send, including through third parties.

Waiver conditions

Any waiver of any right shall only be valid if expressly stated in writing. Failure by the Web Store to exercise any of its rights under these GTC shall not be deemed a waiver of that right.

10. UNILATERAL AMENDMENT OF THE GTC, EXCLUSIONS

How can we modify the GTC?

The Web Store is entitled to unilaterally amend these General Terms and Conditions, in addition to prior notification to the Customer on the Website. The amended provisions shall become effective upon the Customer's first use of the Website after their entry into force, and shall only apply to orders placed after the amendment. The amendment to the General Terms and Conditions shall not have retroactive effect.

Completeness of the contract, exclusions

These GTC and the information available on the Website, as well as other information, comprise the entire content of the contract between the Web Store and the Customer.

The content of contracts concluded on the basis of these GTC does not include the customs and practices established between the Web Store and the Customer in their previous business relationship. Furthermore, the content of contracts concluded on the basis of these GTC does not include the customs widely known and regularly applied by the subjects of similar contracts in the given business sector.

1.Annex

CONCEPTS 

I'm afraid: Webshop and Buyer together.  

Consumer: a natural person acting outside the scope of his profession, independent occupation or business activity, who buys, orders, receives, uses, makes use of goods or is the recipient of commercial communication or offer related to the goods.  

Important: proceedings before conciliation bodies can also be initiated by persons outside the above definition of "Consumer", as the concept of consumer is expanded in this narrow circle. theacting for purposes outside the scope of his/her independent occupation and economic activity, separately civil organization under the lawwinter, ecclesiastical legal persontoyaway, condominiumto be quiet, housing associationwinter, micro, small and medium-sized enterprisesscarf, which buys, orders, receives, uses, makes use of goods or is the recipient of commercial communication or offers related to the goods. 

Consumer contract: A contract, one of the subjects of which is Fis considered annoying. 

 Website: The Webstore operated by electronic interface on which the SA contract is concluded. 

 Warranty: The Fannoying and Webshop in the case of contracts concluded between, according to the Civil Code,  

1. a guarantee for the performance of the contract, which the enterprise voluntarily undertakes for the proper performance of the contract in addition to or in the absence of its legal obligation, and 

1. mandatory warranty based on the law. 

 Contract: Webshop A sales contract concluded between the Seller and the Buyer through the use of the Website. 

 A contract concluded between distant parties: a consumer contract concluded within the framework of a distance selling system organised for the provision of the product or service under the contract, without the simultaneous physical presence of the parties, whereby, in order to conclude the contract, the contracting parties use exclusively a means of communication between persons who are at a distance. 

 Product(wedge): a marketable movable thing offered on the Website and intended for sale./things, which is the subject of the Contractweekly(s) if ordered by the Buyer. 

 Buyer: by making a purchase offer through the Website Sperson concluding a contract, who may be a consumer or a non-consumer organization (legal entity or other organization not qualifying as such). 

Webshop: a contracting party to these GTC, the 4organization or individual entrepreneur specified in point . 

2.Annex

Shipping conditions 

Important: the terms and conditions and options provided here are for informational purposes only. The actual and current shipping rates, list of options and final shipping terms applicable to your specific order at the time of your order will be displayed on the order summary interface and/or in the confirmation email(s) during the ordering process and before your order is submitted. 

Foxpost 

Delivery is done with Foxpost, in the case of home delivery, depending on the weight and size of the package, it costs 2400 HUF - 4690 HUF, in the case of collection from a parcel machine: 1145 HUF. The service is mostly available in shopping centers, where you can collect the ordered Products from parcel machines.  

More information: http://www.foxpost.hu/csomagatvetel-hogyan/ 

Hungarian Post Office

Convenient and simple package collection option. You can request delivery to your home address or even your workplace. Nationwide coverage. Two delivery attempts for MPL business packages, which are included in the basic fee. After the first unsuccessful delivery (in the case of MPL Business Packages), the delivery person will contact the recipient by phone about the time and place of the second delivery attempt, or you can request to collect your shipment at a postal service point. In the case of MPL Business Packages, the maximum weight of shipments delivered to the home can be 40 kg and 20 kg for MPL Postal Packages. 

More information: https://www.posta.hu/kuldemeny_erkezese/haznal_torteno_csomagkezbesites

MPL Parcel Machine

Parcel machines essentially consist of a control panel with a screen and compartments of different sizes that hide the parcels. Parcel machines are quick to pick up – you can access your order by entering the code you receive and your phone number. They are also available 24 hours a day. 

More information: https://posta.hu/csomagautomata

For home delivery by Magyar Posta, depending on the weight and size of the package, it costs 1990 HUF - 5990 HUF, and for collection from a parcel machine, it costs 990 HUF. 

Personal collection 

You can also pick up the product in person at a pre-arranged time at the following address:  

8900 Zalaegerszeg, Mikes Kelemen Street 4/B. 1e/4a. 

Personal collection fee: 0 HUF (free)  

 Shipping is free for purchases over HUF 20,000. The exception is for unique, personalized orders.

3. Annex 

Payment solutions 

Important: the terms and conditions and options provided here are for informational purposes only. The actual and current list of payment options applicable to your specific order at the time of your order and the final payment terms can be found in the information provided during the ordering process and on the order summary interface that appears before your order is submitted. 

Bank transfer 

You can also pay for the Products in the usual way, by bank transfer. Please be sure to enter the order ID in the "Notice" section of the transfer. The order ID is included in the confirmation email. Always check the entered bank account number several times carefully and compare it with the one at the beginning of the GTC (4.dot) with bank account details, because the party initiating the bank transfer, i.e. you, is responsible for incorrect bank transfers.  

Cash payment upon personal collection 

 If you pick up the Product in person, you have the option to pay for it in cash.  

Baryon 

 Online credit card payments through the Barion system alsocomes trueaffect if you choose this payment option. The bank card data is not sent to the merchant. The service provider, Barion Payment Zrt., is an institution under the supervision of the Hungarian National Bank, license number: H-EN-I-1064/2013 

What should you pay attention to when paying with a bank card? 

• For cardholders, online payments, just like payments at a traditional POS terminal, are free of charge.  
• You can now pay online with your Maestro bank card. For details, please contact your issuing bank.  
• Card companies protect the interests of cardholders, so if you make a purchase with a card and the merchant fails to fulfill your payment, you can file a complaint with the issuing bank, and if the complaint is justified, you will receive your money back.  
• The 3-digit verification code located on the signature panel of the card – also known as CVC2 or CVV2 – serves to identify cardholders (the 3-digit verification code can be found after the card number or its last four digits). Please handle this code with the same care as the PIN code!  

Safety tips  

• It increases security if you request an SMS service from your bank, as a result of which you will be immediately notified of changes in your account.  
• Please never enter your four-digit PIN code used for cash withdrawals or purchases when making online payments, and be careful not to disclose your card number and card expiration date to unauthorized persons!  
• Always log out of the website after making a purchase or payment! This is especially important if you are using a computer that someone else is using. To protect your data, we recommend that you shop from your own computer and avoid public internet cafes and hotspots!  
• Please be extra careful when exchanging data via email, as it is increasingly common in Western Europe and the United States for unauthorized individuals to attempt to swindle data via email.  

 4. Appendix

Withdrawal form sample 

Only if you intend to withdraw from the contract, please fill it out and return it to one of the contact details listed below. 

Webshop your data: 

Undersigned(the) declarewe declareto practice/we practice my right of withdrawal/our right with the Webstore purchase of the following product/srelated to juice regarding the contract:  

Order number:………………………………………………………………. 

Product name:………………………………………………………………. 

Date of contract conclusion/date of receipt: 

Practicing abstinence consumer(s) name:……………………………………………………………………………………... 

Practicing abstinence consumer(s) address:…………………………………………………………………………….. 

………………………………………………………………………………………………………………………………. 

The fastest and safest way to refund your money is by bank transfer, so we definitely recommend choosing a bank transfer when canceling! If If you would like the refund to be transferred to your bank account as quickly as possible, please don't forget to fill out this section! 

By providing the following information, you consent to Webshop refund the total amount you paid to you in the form of a transfer:  

Beneficiary name:…………………………………………………………………………………….. 

Bank account number:……………………………………………………………………………………….….. 

Your email address provided during purchase/registration: ………………………………………………………… 

Dated …………………………………….., ………………..year……………………….month……………..day 

………………………………….………………………………………………………………………… 

Consumer(s) signature 

(please only sign if you are sending it to us by post) 

 5. ANNEX

INFORMATION ON THE RIGHT TO WITHDRAWAL 

The Consumer's right of withdrawal 

Important information: thez here mclassified rights are granted to Customers who are consumers (hereinafter referred to as “Consumer” – see also the Definitions in Appendix 1). Accordingly, companies, institutions, public bodies, etc. (legal entities) may not exercise the right of withdrawal as set out below. 

Government Decree 45/2014. (II. 26.) Section 20 according to the Consumer entitled to Tin the case of a contract for the sale of coins the 

• Tfor the gods, 

• more TWhen serving items, the last one served is used. product, 

• in the case of a product consisting of several lots or pieces, the last lot or piece supplied, 

• if the Tgoods must be provided regularly within a specified period, the first service,  

to withdraw from the contract without giving any reason within fourteen (14) days from the date of receipt by the Consumer or a third party other than the carrier indicated by the Consumer. 

THE Consumer on the date of conclusion of the contract and TYou can also exercise your right of withdrawal between the date of receipt of the goods and the date of delivery. 

Exclusion of the Consumer's right of withdrawal 

The Consumer not has the right of withdrawal in the following cases: 

• in the case of a contract for the provision of a service, after the performance of the entire service, if the undertaking has commenced the performance with the express prior consent of the consumer and the consumer has acknowledged that he will lose his right of termination after the performance of the entire service; 

• in respect of a product or service whose price or fee cannot be influenced by the financial market undertaking and is subject to possible fluctuations during the period specified in Section 20(2); 

• in the case of a non-prefabricated product that has been manufactured to the consumer's instructions or at his express request, or in the case of a product that has been clearly tailored to the consumer; 

• for products that are perishable or have a short shelf life (e.g. fresh food, hot food); 

• in respect of a product in sealed packaging which, for health or hygiene reasons, cannot be returned after opening after delivery. The return of such products shall be Webshopcannot be expected if the Consumer has already opened the packaging directly protecting the product and/or has started using it for its intended purpose, since in this case it cannot be ruled out that the product has come into contact with the human body or body fluids or bacteria, so the hygienic or health quality of the product can no longer be guaranteed. If the Consumer has not yet started using these products subject to the exception rule, i.e. has not yet opened the packaging directly protecting the product, he may exercise his right of withdrawal according to the general rules. 

• in respect of a product which, by its nature, is inseparably mixed with other products after delivery;
• in respect of an alcoholic beverage whose actual value depends on market fluctuations in a way that cannot be influenced by the undertaking, and whose price was agreed upon by the parties when concluding the sales contract, but the contract is only fulfilled after the thirtieth day from the conclusion; 

• in the case of a business contract where the business visits the consumer at the express request of the consumer to carry out urgent repairs or maintenance work; 

• in respect of the sale and purchase of sealed audio or video recordings and copies of computer software, if the consumer has opened the packaging after delivery; 

• with regard to newspapers, magazines and periodicals, with the exception of subscription contracts; 

• in the case of contracts concluded at public auction; 

• in the case of a contract for the provision of accommodation, other than housing services, transport, car rental, catering or services related to leisure activities, if a deadline or time limit specified in the contract has been stipulated; 

• with regard to digital content provided on a non-tangible medium, if the business has commenced the performance with the consumer's express prior consent and FWith this consent, the customer simultaneously declared his acknowledgement that he would lose his right of termination after the commencement of performance. 

If the Consumer does wants to live with the right of withdrawal, you must send a clear statement of your intention to withdraw (for example, by post or by email) to the address specified in these GTC. 4Contact details listed in point .en the Webstore For this purpose, the Consumer may use the information attached to the order confirmation email.  or the present In Appendix IV at the end of the GTC sample withdrawal form available also.  

Rules of procedure for exercising the right of withdrawal 

When is the exercise of the right of withdrawal considered valid? 

In the case of withdrawal in writing, it shall be deemed to have been validated within the deadline if the Consumer sends his/her declaration to this effect within 14 calendar days (even on the 14th calendar day) to Webshop for. If the Consumer sends his/her withdrawal notice by post, then the date of posting, insofar as e-mailI through, then theThe time the email was sent is taken into account by Webshop in terms of deadline calculation. We recommend that the Send your consumer letter by registered mail so that the date of posting can be credibly proven., with particular regard to the following (burden of proof). 

Which party has the burden of proof? 

The Consumer bears the burden of proving that his right of withdrawal is exercised byze at point (6.point) exercised in accordance with specific provisions. 

What should the Web Store do after the Consumer has exercised their right of withdrawal? 

THE Webshop obliged by email within a reasonable time confirmwoman receipt of the Consumer's declaration of withdrawal, especially if the Consumer has submitted his/her withdrawal statement in the manner provided on the Website (for example, via a web form). 

What should the Consumer do after sending his/her withdrawal statement? 

In case of withdrawal, the Consumer is obliged to return the ordered goods. Tgoods to By the web store on the Website indicated take-back to the address without undue delay, but no later than 14 days from the date of notification of the withdrawal. The deadline is deemed to have been met if the Consumer sends (posts or hands over to the courier ordered by him) the Tgoods. 

Who bears the cost of return shipping? 

THE Tcoinsto the Webshop The cost of returning the product to the address specified in the contract shall be borne by the Consumer, unless the Webshop agreed to bear these costs. The Webstore however, it does not assume the responsibility or cost of return shipping from the Consumer. The Webstore with cash on delivery or portly returned package does not accept. The TApart from the cost of returning the goods, the Consumer will not be charged any other costs in connection with the withdrawal. 

The Consumer may be liable for the decrease in value of the Product in the event of withdrawal. 

THE The consumer can only be held liable if: Tfor depreciation in value if the the Tdue to use exceeding that necessary to establish the nature, properties and functioning of the goods occurred. The Webshop so you can claim the Treimbursement of depreciation resulting from use exceeding the use necessary to establish the nature, properties and functioning of the goods, or of reasonable costs.  

How long does the Web Store have to refund the purchase price and what elements of it in the event of the Consumer's withdrawal? 

If the Consumer withdraws from the contract, immediately, but at the latest within 14 days from the date of receipt of the Consumer's declaration of withdrawal, the Webshop refunds all consideration paid by the Consumer (Product price), including the cost of transportation (paid for delivery), except for additional costs incurred due to the fact that the Consumer Webshop You have chosen a method of transport other than the cheapest standard method of transport offered by  

When do we hold back? the amount to be refunded? 

THE Webshop is entitled to withhold the refund until it has received the Tproducts, or the Consumerlake did not credibly prove that he had returned it: of the two, the Webshop takes into account the earlier date. 

How do we pay the Consumer the refund amount? 

During the refund, the same payment method used during the original transaction will be used by Webshop, unless the Consumer expressly consents to the use of another payment method, for example, you provide your bank account number and the name of the beneficiary in your withdrawal statement. Such The Consumer will not incur any additional costs due to the use of this refund method. 

The fastest and safest way to refund your money is by bank transfer, so we definitely recommend choosing bank transfer when canceling.  
If If you would like the refund to be transferred to your bank account as quickly as possible, please do not forget to provide us with your bank account number in your withdrawal statement or (electronic) letter. 

How do we inspect the returned package in case of cancellation or exchange? 

After the package arrives at our company, the unpacking of the package and the inspection of the returned product will be recorded with a video camera. This is necessary to avoid any possible misunderstandings later (for example, that the returned product was damaged, used, dirty, or incomplete). 

 6.Annex

INFORMATION ON WARRANTY AND GUARANTEE RIGHTS 

If you have any questions about your warranty or guarantee rights, please contact our customer service using the contact details provided in the CONTACT menu. 

You can exercise your rights as set out in this notice if the Web Store has performed incorrectly for you.  

We speak of defective performance if the Web Store's service (the Product) does not meet the quality requirements set out in the Contract or by law.  

It is important that the Web Store did not perform incorrectly if you knew or should have known about the error at the time of concluding the contract (e.g. in the case of a reduced quality or devalued Product). 

The Web Store service (the Product or other related services) is deemed to be in accordance with the contract if the following conditions are met: 

the)must comply with the andincluded in the contract description, quantity, quality, typeand must have the anddefined in the contract with functionality, compatibility, interoperability and other characteristics as per the contract; 

b)must be suitable for any purpose specified by the consumer, which the consumer must provide at the latest when concluding the contract Webshop brought to its attention and accepted by the enterprise; 

c)must have all the features specified in the contract with accessories, user manual – including commissioning instructions, installation instructions and customer service support -; and 

d)must ensure the performance specified in the contract updates. 

A further condition for contractual performance is that the Product or other service of the Web Store: 

(i)suitable to be for the purposes prescribed by law, technical standards or, in the absence of technical standards, by the governing code of conduct for the same type of service; 

(ii))hasZen with the quantity, quality, performance and other characteristics that the consumer can reasonably expect - in particular with regard to functionality, compatibility, accessibility, continuity and security - which are customary for the same type of service, taking into account the Webshop, its representative or another person involved in the supply chain, a public statement, in particular in an advertisement or on a label, concerning the specific characteristics of the service; 

(iii))must have the accessories and instructions that the consumer can reasonably expect - including packaging and installation instructions -; and 

(arc)must comply with the Webshop the characteristics and description of the service presented as a sample, model or made available as a trial version by the service provider prior to the conclusion of the contract. 

Important: THE Webshop servicethedoes not have to comply with the referred to in point (ii) public statement if the Webshop proves that 

the)he did not know the public statement and did not need to know it; 

b)the public statement has been appropriately corrected by the time the contract is concluded; or 

c)the public statement is consumer could not influence his decision to conclude a contract. 

Defective performance in the case of a contract for the sale of goods 

THE Webshop performs incorrectly if the Product his/her fault from improper installation arises, provided that 

the)The commissioning is part of the sales contract and is carried out by Webshop completed, or Webshop was carried out under his/her responsibility; or 

b)the installation had to be carried out by the consumer, and improper installation is Webshop the result of deficiencies in the installation instructions provided by the supplier of the digital content or digital service, or in the case of goods containing digital elements, by the supplier of the digital content or digital service. 

If, according to the sales contract, thethe goods (Products) the Webshop puts into operation, or the commissioning is Webshop takes place under the responsibility of the Webshop considered completed when commissioning is complete. 

If the digital elements goods where the sales contract provides for the continuous supply of digital content or digital service over a specified period of time, the Webshop is liable for a defect in the goods relating to digital content or a digital service, if the defect 

the)in the case of continuous service not exceeding two years, within two years from the date of delivery of the goods; or 

b)in the case of continuous service exceeding two years, for the entire period of continuous service 

occurs or becomes recognizable. 

Defective performance in the case of goods containing digital elements 

In the case of goods containing digital elements, the For webshop must ensure that the consumer is notified of updates to the digital content of the goods or the digital service related to them, including security updates, which are necessary to maintain the conformity of the goods with the contract, and must ensure that the consumer receives them. 

THE For webshop the making an update available must provide for the following periods: 

 Hthe sales contract 

the)if the digital content or digital service is supplied on a one-time basis, then until reasonably expected by the consumer based on the type and purpose of the goods and digital elements, the individual circumstances and the nature of the contract; or 

b)provides for continuous supply of digital content or digital services over a specified period of time, then youin the case of continuous service not exceeding one year, two years from the date of delivery of the goodsuntil cuty in the case of continuous service exceeding two years, the total period of continuous service under. 

If the consumer does not install it within a reasonable time the updates made available, the Webshop is not liable for defects in the goods if they arise solely from the failure to apply the relevant update, provided that 

the)the Webshop informed the consumer about the availability of the update and the consequences of the consumer's failure to install it; and 

b)Failure to install the update by the consumer or incorrect installation of the update by the consumer is not the Webshop This is due to the incompleteness of the installation instructions provided by 

Defective performance cannot be established if, at the time of conclusion of the contract, the consumer was specifically informed that a specific characteristic of the goods was different. described in this Notice requirements, and when concluding the sales contract, the consumer has separately and expressly accepted this deviation. 

Warranty and guarantee relationship 

Warranty and guarantee rights are valid side by side. The fundamental difference between them is that in the case of a warranty, the rules on the burden of proof are more favorable to the Consumer.  

Incorrect performance 

One TA product is considered defective if it does not meet the quality requirements in force at the time of its release or if it does not have the properties specified in the description provided by the manufacturer.  

It is not considered defective performance if the entitled party knew or should have known about the defect at the time of conclusion of the contract. 

ConsumerI In the case of a contract, it must be presumed until proven otherwise that the for one year inside the Fa defect recognized by the consumer already existed at the time of performance, unless this presumption is incompatible with the nature of the thing or the nature of the defect. 

Warranty 

Tin the Webstore in case of incorrect performance, With webshop may assert a warranty claim against according to the rules of the Civil Code and Government Decree 373/2021. (VI.30). In the case of a new product purchased under a consumer contract, you can enforce your warranty claims within a 2-year limitation period from the date of receipt for product defects that already existed at the time of delivery of the product. You can no longer enforce your warranty rights beyond the two-year limitation period.  

In the case of used products, a limitation period shorter than 2 years may be stipulated. The Web Store always provides a 1-year warranty for the Products it sells, meaning that you can assert your warranty claim within a 1-year limitation period.  

If not fannoyingIt is a contract, The entitled party may assert their warranty claims within a limitation period of 1 year from the date of receipt. 

Tin directly to With webshop You can enforce your warranty claim against the 

a, Claims that can be enforced under the warranty of goods 

Tin – at your option – request repair or replacement, unless one of theseYou fulfillment of the request chosen by is impossible or Webshop would entail disproportionate additional costs for the customer compared to the fulfillment of other claims. If the customer did not or could not request the repair or replacement, he/she may request a proportional reduction in the consideration or the defect to be Webshop at the expense of Tin You can also repair the defect, have it repaired by someone else, or – in the last resort – withdraw from the contract. There is no right to withdraw from the contract due to an insignificant defect. 

The deadline for repair starts upon receipt of the consumer product. 

Tin is obliged to notify the defect immediately after its discovery, but no later than within two months of the discovery of the defect. With webshop.  

Tin You may switch from your chosen warranty right to another one, but you must bear the cost of the switch, unless it was justified or for that reason. Webshop gave reason. 

If your warranty claim is Tthe warranty claim is valid in respect of the part that can be separated from the goods – in terms of the indicated defect – TIt is not considered valid for other parts of the coins. 

b, Exemption of the Web Store from its warranty obligation 

From the date of completion of the contract 6 per month (sale of goods and goods containing digital elements)  in case of 12 months) Within the period of validity of your warranty claim, there is no other condition other than reporting the defect, if you prove that the Tgoods to From the webshop purchased (by presenting the invoice or a copy of the invoice). In such a case, the Webshop is only exempt from the warranty if this presumption is rebutted, i.e. if it proves that the Tthe fault of theYou arose after the transfer to. 

If the Webshop can prove that the cause of the error For you caused by a cause that is attributable to the person, not obliged yours to grant the warranty claim made by. Six months from the date of performance month (sale of goods and goods containing digital elements)  12 months) However, after the expiry of the period, he is obliged to prove that theYou The error recognized by the company already existed at the time of performance.  

Product warranty rules in the case of consumer contracts for the sale of goods 

THE Webshop may refuse to make the goods conform to the contract if repair or replacement is impossible or if it would result in disproportionate additional costs for the Webshoptaking into account all circumstances, including the value of the service in perfect condition and the severity of the breach of contract. 

The consumer is also entitled to request a proportional reduction of the consideration or to terminate the purchase contract, depending on the severity of the breach of contract, if: 

the)the Webshop did not carry out the repair or replacement, or carried it out but did not fully or partially fulfil the below specified conditions or refused to make the goods conform to the contract; 

b)a repeated execution error occurred, despite the fact that the Webshop attempted to make the goods conform to the contract; 

c)the defect in performance is of such gravity that it justifies an immediate price reduction or immediate termination of the sales contract; or 

d)the Webshop has not undertaken to make the goods conform to the contract, or it is obvious from the circumstances that the Webshop will not bring the goods into conformity within a reasonable time or without significant harm to the consumer. 

If the consumer wishes to terminate the sales contract citing defective performance, the  

Your webshopThe burden of proving that the error is insignificant is on the party. 

The consumer is entitled to withhold the remaining part of the purchase price, in part or in whole, depending on the severity of the breach of contract, until the Webshop fails to meet its obligations regarding the conformity of performance and defective performance. 

The reasonable period within which the goods are repaired or replaced shall be calculated from the time when the consumer notified the business of the defect. 

The consumer must return the goods to the manufacturer in order to have them repaired or replaced. Webshop must provide. 

Conditions: 

THE For webshop must ensure the return of the replaced goods at his own expense. If the repair or replacement requires the removal of goods that, in accordance with the nature and purpose of the goods, were put into service before the defect became apparent, the obligation to repair or replace includes the removal of the non-conforming goods and the installation of the replacement or repaired goods or the bearing of the costs of removal or installation. 

The reduction of the consideration is proportionate if its amount is equal to the difference between the value of the goods actually received by the consumer and the value of the goods due to the consumer in the event of performance in accordance with the contract. 

The consumer's right to terminate the purchase contract under the warranty of the goods is For webshop It can be exercised by means of a legal declaration expressing the decision to terminate. 

If the defective performance affects only a specific part of the goods supplied under the sales contract and the conditions for exercising the right to terminate the contract are met in respect of those goods, the consumer may terminate the sales contract only in respect of the defective goods, but may also terminate it in respect of any other goods acquired together with them, if the consumer cannot reasonably be expected to keep only the goods that comply with the contract. 

If the consumer rejects the sales contract in whole or in part above paragraph – terminates in respect of a part of the goods supplied under the sales contract, 

the)the consumer Webshop must return the item at your expense. Webshopthe goods concerned; and 

b)the Webshopmust immediately refund the purchase price paid for the goods concerned to the consumer as soon as he has received the goods or proof of return of the goods. 

Product warranty  

THE TIn the event of a defect in the goods (movable property), the Buyer, who is a consumer, may – at his/her choice – may be discontinued (see point 6) or you can assert a product warranty claim.  

You However, you do not have the right to assert a warranty claim and a product warranty claim simultaneously and in parallel for the same defect. However, if you successfully assert a product warranty claim, you may assert a warranty claim against the manufacturer for the replaced product or repaired part. 

a, Claims that can be asserted under the product warranty 

As a product warranty claim, you can only request the repair or replacement of the defective product. In the event of a product warranty claim, the defect in the product For you you have to prove it. 

You can claim a product warranty within two years from the date the product was placed on the market by the manufacturer. After this period, you will lose this right. THE The consumer is obliged to notify the manufacturer of the defect without delay after discovering it. A defect notified within two months of discovering the defect shall be deemed to have been notified without delay. The consumer is liable for any damage resulting from the delay in notification.  

b, Exemption of the manufacturer from its product warranty obligation 

The manufacturer or distributor is only exempt from its product warranty obligation if it can prove that: 

• a terméket nem üzleti tevékenysége körében gyártotta, illetve hozta forgalomba, vagy 
• a hiba a tudomány és a technika állása szerint a forgalomba hozatal időpontjában nem volt felismerhető vagy 
• a termék hibája jogszabály vagy kötelező hatósági előírás alkalmazásából ered.  

A gyártónak, forgalmazónak a mentesüléshez elegendő egy okot bizonyítania. 

Warranty 

Hibás teljesítés esetén a Webshop jótállásra köteles az egyes tartós fogyasztási cikkekre vonatkozó kötelező jótállásról szóló 151/2003. (IX. 22.) Korm. rendeletben felsorolt új tartós fogyasztási cikkek (pl. műszaki cikkek, szerszámok, gépek), valamint az ott meghatározott körben azok tartozékai és alkotórészei eladása esetén. 

A rendelet (tárgyi) hatálya csakis az új Termékekre terjed ki és csak a Magyarország területén kötött fogyasztói szerződés keretében értékesített és a rendelet mellékletében felsorolt termékekre vonatkozik.  

A jótállási jogokat kizárólag a mogyasztónak minősülő Vásárló érvényesíthet. 

 The Webstore az egyes Termékekre vonatkozó jótállás időtartamát legkésőbb a Tcoins a Vásárló általi átvételekor adott garanciajegyen (jótállási jegyen) szereplő adatok útján közli.  

THE Webshop jótállási kötelezettsége alól csak abban az esetben mentesül, ha bizonyítja, hogy a hiba oka a teljesítés után keletkezett.

A jótállás időtartama  

• 10 000 forintot elérő, de 100 000 forintot meg nem haladó eladási ár esetén egy év, 
• 100 000 forintot meghaladó, de 250 000 forintot meg nem haladó eladási ár esetén két év, 
• 250 000 forint eladási ár felett három év.  

A fenti határidők elmulasztása jogvesztéssel jár. Nem számít bele a jótállási időbe a kijavítási időnek az a része, amely alatt Tin the Terméket nem tudja rendeltetésszerűen használni.   

A jótállási határidő a fogyasztási cikk Tin részére történő átadása, vagy ha az üzembe helyezést a Webshop vagy annak megbízottja végzi, az üzembe helyezés napjával kezdődik. Ha Tin a fogyasztási cikket az átadástól számított hat hónapon túl helyezteti üzembe, akkor a jótállási határidő kezdő időpontja a fogyasztási cikk átadásának napja.  

A jótállási idő a Terméknek vagy a Termék részének kicserélése (kijavítása) esetén a kicserélt (kijavított) Termékre (termékrészre), valamint a kijavítás következményeként jelentkező hiba tekintetében újból kezdődik. 

Jótállás keretében érvényesíthető igények 

Jótállás keretébe tartozó hiba esetén Tin: 

• elsősorban – választása szerint – kijavítást vagy kicserélést követelhet, kivéve ha a választott jótállási igény teljesítése lehetetlen, vagy ha az a For webshop a másik jótállási igény teljesítésével összehasonlítva aránytalan többletköltséget eredményezne, figyelembe véve a Termék hibátlan állapotban képviselt értékét, a szerződésszegés súlyát és a jótállási igény teljesítésével az Önnek okozott érdeksérelmet. 

• if the Webshop a kijavítást vagy a kicserélést nem vállalta, e kötelezettségének megfelelő határidőn belül, aYou érdekeit kímélve nem tud eleget tenni, vagy ha a kijavításhoz vagy a kicseréléshez fűződő érdeke megszűnt, aYou – választása szerint – a vételár arányos leszállítását igényelheti, a hibát a Webshop költségére maga kijavíthatja vagy mással kijavíttathatja, vagy elállhat a szerződéstől. Jelentéktelen hiba miatt elállásnak nincs helye. 

Jótállási igény érvényesítését kizáró hibák 

Nem tartozik jótállás alá a hiba, ha annak oka a Tcoins Tin részére való átadását követően lépett fel, így például, ha a hibát: 

• szakszerűtlen üzembe helyezés (kivéve, ha az üzembe helyezést a Webshop, vagy annak megbízottja végezte el, illetve, ha a szakszerűtlen üzembe helyezés a használati-kezelési útmutató hibájára vezethető vissza) 
• rendeltetésellenes használat, a használati-kezelési útmutatóban foglaltak figyelmen kívül hagyása, 
• helytelen tárolás, helytelen kezelés, rongálás, 
• elemi kár, természeti csapás okozta. 

A jótállási/szavatossági igény esetén történő eljárás (fogyasztónak minősülő Vásárló esetén) 

Tin a kijavítás iránti igényét választása szerint a Webshop székhelyén, bármely telephelyén, fióktelepén és a Webshop által a jótállási jegyen feltüntetett javítószolgálatnál közvetlenül is érvényesítheti. Jótállási igényeit a 1. pontban meghatározott elérhetőségeken keresztül jelentheti be a Webáruház felé. 

A szerződés megkötésének bizonyítása Önt terheli (számlával, nyugtával). 

A Webáruházat terhelik a szavatossági kötelezettség teljesítésével kapcsolatos költségek. 

A Webáruház köteles az Ön által nála bejelentett szavatossági vagy jótállási igényéről jegyzőkönyvet felvenni, és annak másolatát késedelem nélkül, igazolható módon az Ön rendelkezésére bocsátani. 

A kijavítást vagy kicserélést – a Termék tulajdonságaira és aYou által elvárható rendeltetésére figyelemmel – megfelelő határidőn belül, aYou érdekeit kímélve kell elvégezni. 

Ha az Ön által bejelentett szavatossági vagy jótállási igény teljesíthetőségéről annak bejelentésekor a Webáruház nem tud nyilatkozni, álláspontjáról öt munkanapon belül, igazolható módon köteles értesíteni Önt. 

A Webáruház a jegyzőkönyvet felvételétől számított három évig köteles megőrizni, és azt az ellenőrző hatóság számára bemutatni. 

THE Webshop törekszik arra, hogy a kijavítást vagy kicserélést legfeljebb tizenöt napon belül elvégezze. Ha a kijavítás vagy kicserélés időtartama a tizenöt napot meghaladja, akkor a Webáruház Önt tájékoztatni köteles a kijavítás vagy a csere várható időtartamáról. A tájékoztatás az Ön előzetes hozzájárulása esetén elektronikus úton vagy a fogyasztó általi átvételi igazolásra alkalmas más módon történik. 

Ha a Termék cseréjére nincs lehetőség, a Webshop köteles aYou által bemutatott számlán vagy nyugtán feltüntetett vételárat nyolc napon belül aYou részére visszatéríteni. A nyolc napos határidő a kijavításra előírt harmincnapos határidő eredménytelen elteltekor kezdődik. 

A kijavítás egyéb szabályai kötelező jótállás esetén  

Fogyasztó és vállalkozás közötti szerződésben a felek a 45/2014. (II. 26.) Korm. rendelet rendelkezéseitől a Fogyasztó hátrányára eltérő megállapodást nem köthetnek. 

Ha a jótállási időtartam alatt:  

a, a Termék első alkalommal történő javítása során a Webshop részéről megállapítást nyer, hogy a Termék nem javítható, a fogyasztó eltérő rendelkezése hiányában a Webshop köteles a Terméket nyolc napon belül kicserélni, 

 b, the Termék három alkalommal történő kijavítást követően ismét meghibásodik – yours eltérő rendelkezése hiányában, vagy ha nem igényli a vételár arányos leszállítását, és Tin consumerként nem kívánja a fogyasztási cikket a Webshop költségére kijavítani vagy mással kijavíttatni, a Webshop köteles a Terméket nyolc napon belül kicserélni, 

 c, ha a Termék kijavítására a kijavítási igény Webshop részére való közlésétől számított harmincadik napig nem kerül sor, – aYou eltérő rendelkezése hiányában – a Webshop köteles a Terméket a harmincnapos határidő eredménytelen elteltét követő nyolc napon belül kicserélni.  

Amennyiben a fogyasztási cikk a negyedik alkalommal hibásodik meg, Ön jogosult a Webáruház felé kijavítási igénnyel fordulni, vagy a vételár arányos leszállítását kérni a Webáruháztól, vagy a fogyasztási cikket a Webáruház költségére kijavítani. Amennyiben Ön ezen jogaival nem él, vagy erről nem nyilatkozott, a Webáruháznak a fogyasztási cikket 8 napon belül ki kell cserélnie, ha erre nincs lehetőség, a számlán, vagy nyugtán szereplő eladási árat 8 napon belül vissza kell térítenie Önnek. 

A kijavítás során a Termékbe csak új alkatrész kerülhet beépítésre. 

Ha a Webshop szavatossági vagy jótállási kötelezettségének az Tin által érvényesíteni kívánt jogtól eltérő módon tesz eleget, ennek indokát a jegyzőkönyvben meg kell adni. 

A jótállási idő a Terméknek vagy a Termék részének kicserélése (kijavítása) esetén a kicserélt (kijavított) Termékre (termékrészre), valamint a kijavítás következményeként jelentkező hiba tekintetében újból kezdődik. 

Három munkanapon belüli csereigény 

Ha Tin the Termék meghibásodása miatt a vásárlástól (üzembe helyezéstől) számított három munkanapon belül érvényesít csereigényt, a Webshop nem hivatkozhat aránytalan többletköltségre, hanem köteles a Terméket kicserélni, feltéve, hogy a meghibásodás a rendeltetésszerű használatot akadályozza. 

Párhuzamos jogérvényesítés tilalma 

You azonban nem illeti meg az a jog, hogy ugyanazon hiba miatt kellékszavatossági és jótállási igényt, illetve termékszavatossági és jótállási igényt egyszerre, egymással párhuzamosan érvényesítsen.  

A jótállás tehát nem érinti yours jogszabályból eredő – így különösen kellék- és termékszavatossági, illetve kártérítési – jogainak érvényesítését. 

Jogviták rendezése 

Ha a felek között jogvita alakul ki, melyet békés úton rendezni nem tudnak, Tin békéltető testületi eljárást kezdeményezhet, az ÁSZF 8. pontjában feltüntettettek szerint. 

The Webstore nem vállal szavatosságot és felelősséget az olyan károkért, amelyek a kárveszély átszállása utáni hibás vagy gondatlan kezelésből, túlzott igénybevételből, illetve a meghatározottól eltérő behatásokból, illetve egyéb, a Termékek nem rendeltetésszerű használatából keletkeztek. 

CONCEPTS 

áru: ingó dolog, ideértve a tartályban, palackban vagy egyéb módon korlátozott mennyiségben vagy meghatározott űrtartalommal kiszerelt vizet, gázt és villamos energiát, valamint a digitális elemeket tartalmazó árut, (megegyezik a Szerződés fogalomrendszerében a Termékkel); 

digitális elemeket tartalmazó áru (Termék): ingó dolog, amely digitális tartalmat vagy digitális szolgáltatást foglal magában, vagy azzal össze van kapcsolva, olyan módon, hogy az érintett digitális tartalom vagy digitális szolgáltatás hiányában az áru nem tudná betölteni funkcióit; 

digitális környezet: a fogyasztó által a digitális tartalomhoz vagy a digitális szolgáltatáshoz való hozzáféréshez vagy annak igénybevételéhez használt hardver, szoftver és hálózati kapcsolat; 

digitális szolgáltatás: 

the)olyan szolgáltatás, amely lehetővé teszi a fogyasztó számára, hogy digitális adatokat hozzon létre, kezeljen, tároljon, vagy azokhoz hozzáférjen; vagy 

b)olyan szolgáltatás, amely lehetővé teszi a fogyasztó és a szolgáltatás más igénybe vevői által feltöltött vagy létrehozott digitális adatok megosztását, illetve az azokkal való egyéb interakciót; 

digitális tartalom: digitális formában előállított vagy szolgáltatott adat; 

fogyasztó: a Polgári Törvénykönyvben meghatározott fogyasztó; 

funkcionalitás: a digitális elemeket tartalmazó áru, a digitális tartalom vagy a digitális szolgáltatás azon képessége, hogy a céljának megfelelő funkciókat betöltse; 

gyártó: a termék előállítója, importtermék esetén a terméket az Európai Unió területére behozó importőr, valamint bármely olyan személy, aki vagy amely a terméken nevének, védjegyének vagy egyéb megkülönböztető jelzésének feltüntetésével önmagát gyártóként tünteti fel; 

integrálás: a digitális tartalomnak vagy a digitális szolgáltatásnak a fogyasztó digitális környezetének különböző alkotóelemeivel való oly módon történő összekapcsolása és beillesztése, hogy a digitális tartalom vagy a digitális szolgáltatás a szerződésszerű teljesítésre vonatkozó követelményeknek megfelelően használható legyen; 

interoperabilitás: a digitális elemeket tartalmazó áru, a digitális tartalom vagy a digitális szolgáltatás azon képessége, hogy együtt tudjon működni olyan hardverrel és szoftverrel, amely eltér attól, amellyel az azonos típusú árukat, digitális tartalmat vagy digitális szolgáltatásokat általában együtt használják; 

jótállás: a Polgári Törvénykönyv szerinti, a szerződés teljesítéséért vállalt jótállás, amelyet a vállalkozás a szerződés megfelelő teljesítéséért a jogszabályi kötelezettségén túlmenően vagy annak hiányában önként vállal; 

kompatibilitás: a digitális elemeket tartalmazó áru, a digitális tartalom vagy a digitális szolgáltatás azon képessége, hogy – átalakítás szükségessége nélkül – együtt tudjon működni olyan hardverrel vagy szoftverrel, amellyel az azonos típusú árukat, digitális tartalmat vagy digitális szolgáltatásokat általában együtt használják; 

személyes adat: az általános adatvédelmi rendelet 4. cikk 1. pontjában meghatározott személyes adat; 

tartósság: egy termék azon képessége, hogy megőrizze a megkövetelt funkcióit és teljesítményét szokásos használat mellett; 

tartós adathordozó: bármely olyan eszköz, amely lehetővé teszi a fogyasztó vagy a vállalkozás számára a személyesen neki címzett adatoknak a jövőben is hozzáférhető módon és az adat céljának megfelelő ideig történő tárolását, valamint a tárolt adatok változatlan formában történő megjelenítését; 

térítésmentesen: az áru, digitális tartalom vagy digitális szolgáltatás szerződésszerűvé tétele érdekében felmerült szükséges költségek – különösen a postaköltség, a szállítási költség, a munkaerőköltség vagy az anyagköltség – megfizetése nélkül; 

vállalkozás: a Polgári Törvénykönyvben meghatározott vállalkozás, ideértve azt a személyt is, aki a vállalkozás nevében vagy javára jár el; 

vételár: az áruért, valamint a digitális tartalom szolgáltatásáért vagy a digitális szolgáltatás nyújtásáért fizetendő ellenszolgáltatás. 

Általános Szerződési feltételek PDF formátumban: 

https://bedesigndecor.com/wp-content/uploads/2024/03/ASZF-BE-Design-Decor-2024.marcius.pdf